Course pre-requisites:
Delegates should be PC literate with some experience of using DOS or Windows.

The course consists of:
Identifying PC Components

• • Identifying Components of Motherboards
  • Identifying Purposes and Characteristics of Processors
  • Identifying Purposes and Characteristics of Memory
  • Identifying Purposes and Characteristics of Storage Devices
  • Identifying Purposes and Characteristics of Power Supplies
  • Identifying Purposes and Characteristics of Display Devices
  • Identifying Input Devices
  • Identifying Purposes and Characteristics of Adapter Cards
  • Identifying Characteristics of Ports and Cables
  • Identifying Purposes and Characteristics of Cooling Systems

Effectively Working with PC Components

• • Installing, Configuring, and Optimizing PC Components
  • Identifying Tools and Diagnostics for PC Components
  • Performing Preventative Maintenance on PCs
  • Assembling and Disassembling of Laptops

Understanding Laptops and Portable Devices

• • Understanding Laptop Architecture
  • Managing Power and Removing Devices
  • Troubleshooting and Performing Preventative Maintenance of Laptops

Understanding Operating Systems

• • Understanding Operating Systems
  • Using Operating Systems

Understanding Basics of Installing, Configuring, Optimizing, and Upgrading Operating Systems

• • Installing Operating Systems
  • Upgrading the Operating Systems
  • Installing Device Drivers
  • Optimizing Windows 2000 and Windows XP

Identifying Operating System Troubleshooting and Diagnostic Procedures

• • Troubleshooting Steps
  • Understanding Boot Sequences
  • Identifying Windows File-Related Problems
  • Identifying Windows-Based Troubleshooting Utilities
  • Identifying Diagnostic Resources
  • Performing Preventative Maintenance on Operating Systems

Understanding the Basics of Printers and Scanners

• • Understanding Printer and Scanner Fundamentals
  • Installing, Configuring, and Upgrading Printers and Scanners
  • Troubleshooting Printers and Scanners

Networking Fundamentals

• • Understanding Networking Principles
  • Installing, Configuring, and Troubleshooting Networks

Understanding Network Security Fundamentals

• • Understanding Security
  • Security Solutions
  • Identifying Security Problem Areas

Identifying Safety and Environmental Issues

• • Understanding Safety and Environmental Issues
  • Applying Proper Safety and Disposal Procedures

Understanding Professionalism and Communication

• • Using Good Communication Skills
  • Using Appropriate Behavior
  • Putting It All in Perspective

Working with PC Components

• • Removing, Installing, and Configuring Components
  • Using Tools and Diagnostic Procedures for PC Components
  • Performing Preventative Maintenance for PC Components

Working with Laptops and Portable Devices

• • Using Laptops and Portable Devices
  • Removing Devices and Video Sharing
  • Troubleshooting Laptops
  • Assembling and Disassembling of Laptops
  • Identifying Laptop components

Installing, Configuring, Optimizing, and Upgrading Operating Systems

• • Using Operating Systems
  • Optimizing Operating Systems
  • Troubleshooting Windows
  • Performing Preventative Maintenance

Installing, Configuring, Optimizing, and Upgrading Printers and Scanners

• • Understanding Printer and Scanner Processes
  • Installing, Configuring, Optimizing, and Upgrading Printers and Scanners
  • Using Printer and Scanner Troubleshooting Tools and Techniques
  • Performing Preventative Maintenance

Installing, Configuring, Optimizing, and Upgrading Network Systems

• • Understanding Networking
  • Working with Additional Network Components
  • Using Network Tools and Diagnostics
  • Performing Preventative Network Maintenance

Installing, Configuring, Upgrading, and Optimizing Security Systems

• • Understanding Security Baselines
  • Hardening a System
  • Auditing and Logging
  • Updating Your Operating System
  • Revisiting Social Engineering
  • Recognizing Common Attacks